svip6 Privacy Policy

In this Privacy Policy, the following terms carry the meanings assigned below unless context requires otherwise:

svip6 collects Personal Data across several categories depending on how you interact with the platform:

We do not collect special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless you voluntarily disclose it in a support communication, in which case it is used solely to address your query.

svip6 collects your Personal Data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, participate in a promotion, or contact our support team.
• Automated technologies: Technical and Usage Data collected automatically when you visit the svip6 platform, via cookies, server logs, and similar tracking technologies (see clause 7).
• Third-party sources: Identity and fraud-risk data received from our KYC and anti-money-laundering (AML) service providers; transaction confirmation data received from our payment partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja); and device-fingerprinting data from our fraud-prevention vendors.

We use your Personal Data for the following purposes:

• Account management: Creating, maintaining, and securing your svip6 account; authenticating your identity on each login; processing password reset and account-closure requests.
• Service delivery: Processing deposits and withdrawals in Indonesian Rupiah (IDR); settling bets and game outcomes; delivering promotional bonuses and free-bet credits to your account.
• KYC and compliance: Verifying your identity and payment methods before processing withdrawal requests; fulfilling our obligations under applicable anti-money-laundering and know-your-customer regulations.
• Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion requests placed by you or flagged by our responsible gaming team.
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised access, bonus abuse, and multi-accounting; sharing fraud-risk signals with our payment partners where necessary.
• Platform improvement: Analysing aggregated Usage Data to understand how players interact with svip6; improving game performance, navigation, and the overall player experience.
• Marketing communications: Sending you promotional offers, reload bonuses, and tournament invitations — but only where you have opted in to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of correspondence to improve future support interactions.
• Legal obligations: Retaining records as required by applicable law; responding to lawful requests from competent authorities.

svip6 processes your Personal Data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and svip6 — including account creation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, responsible gaming obligations, and responses to lawful authority requests.
• Legitimate interests: Processing that serves svip6's legitimate business interests — including fraud prevention, platform security, product improvement, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

svip6 does not sell your Personal Data. We share data only in the following limited circumstances:

• Payment processors: We share the financial and identity data necessary to complete your deposit or withdrawal with our partner banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors act under strict contractual obligations and are permitted to use your data only to facilitate the specific transaction.
• KYC and AML providers: We share identity documents with licensed third-party verification services to fulfil our know-your-customer and anti-money-laundering obligations.
• Game studio partners: Aggregated, anonymised gameplay data may be shared with our licensed game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) for game-performance analytics. No personally identifiable information is shared with game studios.
• Analytics and security vendors: Technical and Usage Data is shared with our analytics and fraud-detection partners in pseudonymised form to support platform security and product development.
• Legal and regulatory authorities: We may disclose your Personal Data to competent government authorities, courts, or law-enforcement bodies where required by law or where we have a good-faith belief that disclosure is necessary to protect the safety, rights, or property of svip6 or other Players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of svip6's business assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and of any resulting change to this Privacy Policy before it takes effect.

svip6 uses cookies and similar technologies to operate and improve the platform. The cookies we use fall into the following categories:

Strictly necessary cookies are set automatically and cannot be disabled, as they are essential for the platform to function. You may disable functional and analytics cookies via your browser settings; doing so may affect your experience on svip6. Detailed instructions for managing cookies in major browsers are available through your browser's official help documentation.

svip6 does not use third-party advertising cookies or retargeting pixels that track your activity across external websites.

svip6 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal retention requirements. Our standard retention schedules are as follows:

• Active account data: Retained for the duration of your account relationship with svip6 plus a minimum of five (5) years following account closure, in order to satisfy AML record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support correspondence: Retained for three (3) years from the date of the final interaction, to support dispute resolution and service improvement.
• Analytics and Usage Data: Aggregated analytics data is retained for up to thirteen (13) months; pseudonymised session logs are retained for up to twelve (12) months.
• Marketing consent records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent, whichever is later, to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

svip6 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data exchanged between your browser or app and svip6's servers is encrypted using TLS 1.2 or higher (HTTPS). Our SSL certificate is valid and regularly renewed.
• Encryption at rest: Sensitive data fields — including identity documents, financial account numbers, and password hashes — are encrypted at rest using AES-256.
• Access controls: Internal access to Personal Data is restricted on a strict need-to-know basis. Staff authentication requires multi-factor authentication (MFA), and access privileges are reviewed quarterly.
• Penetration testing: svip6's infrastructure undergoes scheduled independent penetration tests. Critical vulnerabilities are patched within 24 hours of identification; high-severity vulnerabilities within 72 hours.
• Incident response: svip6 maintains a documented data-breach response plan. In the event of a breach that poses a risk to your rights and freedoms, affected Players will be notified promptly with details of the incident and recommended protective actions.

As a svip6 player, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all Personal Data we hold about you. We will respond within thirty (30) calendar days of receiving a valid request.
• Right to rectification: You may request correction of any inaccurate or incomplete Personal Data. Minor corrections (such as an email address change) can be made directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Note that erasure may not be possible for data we are legally required to retain (e.g., KYC records and transaction logs).
• Right to restriction: You may request that we restrict processing of your data while a dispute about its accuracy or our use of it is resolved.
• Right to data portability: You may request a machine-readable copy of Personal Data you have directly provided to svip6, in a structured, commonly used format (JSON or CSV), for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interests (including profiling for fraud prevention or responsible gaming monitoring) or to direct marketing at any time. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

svip6 will respond to all data rights requests within thirty (30) calendar days. In complex cases, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.

We may need to verify your identity before processing a data rights request to protect against fraudulent or unauthorised requests. We will not charge a fee for legitimate requests, though we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

The svip6 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of our registration and KYC process.

If svip6 becomes aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and — where appropriate — report the matter to relevant authorities. Parents or guardians who believe their child may have registered on svip6 should contact us immediately at [email protected].

The svip6 platform may contain references to third-party services (such as game studios, payment providers, and sports data feeds). This Privacy Policy applies solely to data processed by svip6 and does not cover the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your svip6 account.

svip6 is not responsible for the content, privacy practices, or security of any external websites or services. The inclusion of a reference to a third-party service does not constitute an endorsement of that service's data practices.

svip6 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered Players by displaying a prominent notice on the platform and/or by sending a notification to the email address associated with your account at least fourteen (14) days before the changes take effect.

Continued use of the svip6 platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with the revised Policy, you should cease using the platform and may request closure of your account in accordance with the Terms & Conditions.

The version of the Privacy Policy currently in force is always accessible at https://svip6.bet/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was published.

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how svip6 has handled your Personal Data, please contact us through one of the following channels:

• Live Chat: Available 24/7 via the chat widget on the svip6 platform. Indonesian-speaking agents are available at all hours.
• Email: [email protected] — responses within 24 hours on WIB business days. For data rights requests, use the subject line "Data Rights Request".

svip6 is committed to resolving all privacy-related complaints promptly and fairly. If you submit a complaint and are not satisfied with our response within thirty (30) calendar days, you may escalate the matter to the relevant data protection or regulatory authority in your jurisdiction.